Refund & Return Policy

1. Introduction

At BYYANAA, we want you to be completely satisfied with your purchase. If you are not satisfied with your jewelry for any reason, we are here to help. Please review our refund and return policy below for detailed information on how to return or exchange an item.

2. Return Policy

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Personalized or custom-made items are not eligible for return unless they are defective or damaged.
• Return Window: You have 7 days from the date you received your item to request a return. byyanaainfo@gmail.com.Return Process: To initiate a return, please contact our customer service team at
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  or +923185654626  with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

3. Refund Policy

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Refund Processing Time: Refunds will be processed within [number] business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
• Non-Refundable Items: Shipping charges are non-refundable. Personalized or custom-made items are only eligible for a refund if they are defective or damaged.

5. Return Shipping

• Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions about our refund and return policy, please contact us at:

BYYANAA

• byyanaainfo@gmail.com
• +923185654626